Asked Questions (FAQ)

Welcome to the Hyperward LLC FAQ section — where we answer the most common questions from our valued customers around the world.
Whether you’re curious about payment methods, order tracking, returns, or international shipping, this page will guide you through everything you need to know about shopping confidently at hyperward.shop.

1. About Hyperward LLC

Who is Hyperward LLC?

Hyperward LLC is a U.S.-based company located in Sheridan, Wyoming, specializing in high-quality sportswear and active lifestyle apparel.
We offer a wide range of performance-driven products including sports bras, leggings, swimsuits, shorts, and sports bags, all designed to combine comfort, style, and durability.

Our mission is to deliver premium-quality sportswear that inspires confidence and movement — wherever you are.

Where is Hyperward LLC located?

Our main office is located at:
📍 30 N Gould St Ste N, Sheridan, WY 82801, United States

We ship orders across the United States and internationally through trusted global logistics partners.

2. Ordering and Products

How can I place an order?

You can easily place an order through our official website:
👉 https://hyperward.shop

Simply:

  1. Browse your favorite products

  2. Choose size, color, and quantity

  3. Click Add to Cart

  4. Proceed to checkout and enter your shipping details

  5. Complete payment via Stripe

Once your payment is confirmed, you’ll receive an email confirmation with your order details.

Can I modify or cancel my order after placing it?

Yes — if your order hasn’t been shipped yet, please contact us immediately at nbigbill@gmail.com.
We’ll do our best to modify or cancel it before processing.
Once shipped, orders cannot be altered, but you may initiate a return or exchange following our Refund and Return Policy.

Are all products genuine and high-quality?

Absolutely. Every product sold by Hyperward LLC is 100% authentic and goes through strict quality control before shipment.
Our sportswear is made using premium fabrics, breathable materials, and ergonomic designs to ensure comfort and performance during every workout.

How do I choose the right size?

Each product page includes a detailed size chart with U.S. and international measurements.
We recommend checking the chart carefully before placing your order.
If you’re unsure, our customer service team is always ready to assist you in choosing the perfect fit.

3. Payments

What payment methods do you accept?

We accept all major credit and debit cards through Stripe, as well as Apple Pay and Google Pay.
Stripe ensures every transaction is encrypted, fast, and secure.

Is my payment information safe?

Yes — absolutely.
Your payment is processed entirely by Stripe, one of the world’s most trusted payment gateways.
We do not store your full credit card details on our servers.
All transactions are protected by bank-level encryption and PCI-DSS compliance, guaranteeing maximum safety.

Why was my payment declined?

A payment may be declined for reasons such as:

  • Insufficient funds

  • Incorrect card details

  • Expired card

  • Restrictions by your bank or card issuer

If this happens, please contact your bank or try another payment method.
You can also reach us at nbigbill@gmail.com, and we’ll help verify your transaction with Stripe.

4. Shipping and Delivery

Do you ship internationally?

Yes! Hyperward LLC proudly ships worldwide 🌍
We partner with reliable carriers to ensure your order arrives safely and on time, no matter where you are.

How long will it take to receive my order?

  • U.S. orders: typically delivered within 5–10 business days after processing.

  • International orders: may take 10–20 business days, depending on customs and location.

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.

How can I track my order?

Once your package is dispatched, you’ll receive an email with a tracking link.
You can also log into your Hyperward account to check your order status anytime.

What should I do if my package is delayed or lost?

If your package seems delayed or lost:

  1. Check your tracking number for updates.

  2. Contact the shipping carrier for assistance.

  3. Reach out to nbigbill@gmail.com — we’ll work with our logistics team to resolve the issue as quickly as possible.

5. Returns and Refunds

What is your return policy?

We offer a 30-day return policy for eligible items.
Products must be unused, unworn, and in their original packaging with all tags attached.

Visit our Refund and Return Policy page for full details on how to initiate a return.

How do I start a return or refund?

To start a return:

  1. Contact our support team via nbigbill@gmail.com

  2. Include your order number, reason for return, and photos (if applicable).

  3. Our team will review your request and issue a Return Authorization Number (RA#).

  4. Once your return is received and approved, we’ll issue your refund through Stripe.

How long does it take to get my refund?

Refunds are processed via Stripe within 5–10 business days after your return is approved.
The exact timing may vary depending on your bank or card issuer.
You’ll receive an email confirmation once your refund is complete.

Can I exchange a product?

Yes! If you want to exchange for a different size or color, simply contact us within 30 days.
We’ll guide you through the exchange process to ensure you receive the perfect fit.

6. Account and Privacy

Do I need an account to shop?

No — you can checkout as a guest.
However, creating an account allows you to:

  • Track orders

  • Save shipping details

  • Manage returns easily

  • Receive exclusive promotions

Your account data is always protected and never shared with third parties.

How do you protect my personal information?

Your privacy is our top priority.
We use SSL encryption and secure data handling practices in compliance with U.S. and international privacy laws.
For details, see our Privacy Policy.

7. Product Care and Maintenance

How should I wash my sportswear?

To maintain the durability and elasticity of your gear:

  • Wash with cold water

  • Use mild detergent

  • Avoid bleach and fabric softeners

  • Air dry when possible

Following these care tips helps extend your product’s life and performance.

Do your products come with a warranty?

Yes, all Hyperward LLC products are covered by a limited manufacturer warranty for defects in materials or workmanship.
If you experience an issue, contact our team with proof of purchase and photos — we’ll make it right.

8. Support and Contact

How can I contact customer support?

We’re always here to help!
You can reach us via:

📧 Email:  nbigbill@gmail.com
📞 Phone: +84 904 486 769
📍 Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
🌐 Website: https://hyperward.shop

Our support team typically responds within 24 hours (business days).

Do you offer bulk or wholesale orders?

Yes — we welcome bulk and wholesale inquiries for gyms, fitness clubs, and retail partners.
Please contact nbigbill@gmail.com with your business details, and our sales department will get in touch with you directly.

9. General Information

Do prices include taxes?

All prices on our website are listed excluding applicable taxes.
Any taxes or duties will be calculated at checkout based on your shipping address.

What currency are prices listed in?

All prices are displayed in U.S. Dollars (USD).
International customers may see slight differences in final charges depending on currency conversion rates and bank fees.

Can I use discount codes or promotions?

Yes! From time to time, we offer exclusive discount codes and seasonal promotions.
Subscribe to our newsletter or follow our official social media pages to stay updated.

10. Our Promise

At Hyperward LLC, your satisfaction and trust are our top priorities.
We believe in providing:

  • Premium-quality products built for performance

  • Secure payments through Stripe

  • Fast worldwide shipping

  • Transparent policies and responsive customer support

Every order is more than a purchase — it’s a relationship built on integrity and excellence.

Need More Help?

If your question isn’t listed here, don’t worry — we’re always happy to assist.
Reach out to our customer care team anytime at nbigbill@gmail.com, and we’ll respond as quickly as possible.

Hyperward LLC — Move Better. Live Stronger.

Because when you look good and feel confident, every move becomes unstoppable.