Contact us

I. Introduction: We’re Here for You

At Hyperward LLC, every customer is a valued part of our growing community. Whether you have a question about a product, need help with your order, or simply want to share your feedback, we’re always ready to listen.

We understand that trust is built through open communication, prompt responses, and genuine care. That’s why our customer service philosophy is simple:

“Every inquiry deserves attention, and every customer deserves satisfaction.”

From our headquarters in Sheridan, Wyoming, to customers across the United States and around the world, our mission remains the same — to offer exceptional service that matches the quality of our products.

We’ve made reaching out to us as easy as possible, with multiple channels of communication, a dedicated support team, and a streamlined response system designed to give you the help you need — fast.

II. Our Contact Information

We believe in being transparent and accessible. You can reach Hyperward LLC through the following channels:

📍 Company Address:
30 N Gould St Ste N, Sheridan, WY 82801, United States

📞 Phone Number:
+84 904 486 769

📧 Email Address:
nbigbill@gmail.com

🌐 Official Website:
https://hyperward.shop

Our team monitors all communication channels regularly and aims to respond to most inquiries within 24–48 business hours.

III. How to Reach the Right Department

To ensure you receive the fastest and most accurate response, please direct your inquiry to the appropriate department below:

1. Customer Service

For questions about your order, tracking information, returns, or product details, contact our Customer Support Team at support@hyperward.shop.
Our agents are trained to assist with product recommendations, size guides, and order modifications.

2. Business Inquiries

Interested in becoming a partner, retailer, or distributor of Hyperward products? Please contact business@hyperward.shop.
We welcome collaborations with gyms, fitness clubs, influencers, and retailers worldwide who share our commitment to performance and quality.

3. Press & Media

For media coverage, press releases, and interview requests, please email media@hyperward.shop.
Our media relations team will provide access to high-resolution images, official statements, and product details for press purposes.

4. Technical Support

If you encounter technical issues on our website, such as checkout errors, payment problems, or login difficulties, our technical support team is available at tech@hyperward.shop.

5. Refunds & Returns

To request a return, exchange, or refund, please contact returns@hyperward.shop.
Our specialists will guide you through the entire process — from submitting your request to ensuring a quick resolution.

IV. Our Customer Support Philosophy

At Hyperward, we believe that customer care is not a department — it’s a culture. Every interaction is an opportunity to make your experience better.

Our support team is trained to:

  • Listen carefully to your concerns

  • Provide clear, accurate, and helpful information

  • Offer quick and effective solutions

  • Ensure complete satisfaction before closing a request

We view every message as an opportunity to strengthen our relationship with you. Whether it’s a compliment or constructive feedback, your voice helps us grow and improve.

V. Communication Channels

We offer multiple communication methods so you can reach us in the way that suits you best.

1. Email Support

Email is the most efficient way to reach our team. You can expect a response within 24–48 business hours.
We recommend including your order number, full name, and a brief description of your concern to help us assist you faster.

2. Phone Support

For urgent issues, you can call our support hotline at +84 904 486 769.
Our lines are open Monday through Friday, 9:00 AM – 6:00 PM (GMT+7).

We advise international customers to contact us via email if calling outside these hours.

3. Contact Form

On our website at hyperward.shop/contact, you’ll find a dedicated contact form where you can submit your inquiry directly.
Once submitted, our team will route your message to the correct department and get back to you shortly.

4. Social Media

We’re active on social media platforms where you can connect with us, stay updated on new collections, and reach out via direct message.
Follow and message us on:

  • Instagram: @hyperward.shop

  • Facebook: Hyperward Official

  • Pinterest: Hyperward Active

Social media messages are monitored daily, and our digital team will assist you or forward your message to customer care when needed.

VI. How We Handle Inquiries

Transparency is key to building trust. Here’s how we handle every request that reaches our inbox:

  1. Receive & Review: Once your message arrives, our system automatically assigns it a ticket number and routes it to the relevant department.

  2. Acknowledge: You’ll receive a confirmation email acknowledging receipt of your message.

  3. Process & Respond: A trained team member reviews your concern and replies with a personalized response or solution.

  4. Follow-Up: If further assistance is needed, we follow up until your issue is fully resolved.

We take every inquiry seriously, regardless of size or complexity.

VII. International Customer Support

Hyperward LLC proudly serves customers worldwide. Our international service includes:

  • Support for global orders

  • Currency conversion assistance

  • International tracking support

  • Information about customs and import regulations

We understand the challenges of international shopping and strive to make it a smooth experience.

All international inquiries are handled by our Global Support Desk, ensuring that language barriers and time zones never stand between you and great service.

VIII. Our Commitment to Communication Excellence

Customer service is the foundation of our business philosophy.
We promise that every email, call, and message will receive our full attention.

1. Prompt Response Time

We know how frustrating it can be to wait for a reply. That’s why we’ve built a streamlined system to ensure faster communication. Our target response time is under 24 hours for most inquiries.

2. Human-Centered Support

You’ll always talk to a real person — not an automated bot. Our team takes the time to understand your question and respond with empathy and clarity.

3. Transparent Policies

We provide clear and concise information about shipping, payment, returns, and exchanges, so you never feel uncertain about your purchase.

4. Continuous Improvement

We continuously train our staff and upgrade our tools to enhance your experience. Every feedback you share helps us grow and refine our service.

IX. Frequently Contacted Topics

To save you time, here are some of the most common topics customers reach out about, along with helpful details:

1. Order Status & Tracking

After placing an order, you’ll receive a confirmation email followed by a tracking link once your package ships.
If you haven’t received it after 48 hours, please email support@hyperward.shop with your order number.

2. Payment Issues

If your payment was declined or delayed, our team can assist with verifying and reprocessing your order.
We accept credit/debit cards, Apple Pay, Google Pay, and all Stripe-supported methods for safe transactions.

3. Size and Fit Guidance

Not sure which size fits best? Contact our team with your measurements, and we’ll recommend the ideal fit based on your preferred product.

4. Returns & Refunds

We offer a flexible and transparent return policy. Contact returns@hyperward.shop within 14 days of delivery, and we’ll assist with the return process promptly.

5. Product Information

Need details on fabric, materials, or care instructions? Our specialists are happy to help with any questions about our products.

X. Business Partnerships & Collaborations

At Hyperward LLC, we value relationships that extend beyond transactions.
We actively collaborate with fitness trainers, athletes, influencers, and businesses who share our passion for active living and innovation.

1. Wholesale Inquiries

We welcome wholesale inquiries from distributors and retail stores interested in carrying Hyperward products.
Our wholesale department provides competitive pricing, marketing support, and flexible supply options.

2. Brand Ambassadors

We’re always on the lookout for passionate individuals who embody the Hyperward spirit — people who live actively, think creatively, and inspire others.
If you’re interested in becoming an ambassador, reach out to collab@hyperward.shop.

3. Sponsorships and Events

From local fitness competitions to international sports events, Hyperward supports communities that encourage health and active living.
To request sponsorship, email events@hyperward.shop with your proposal.

XI. Feedback & Suggestions

Your feedback matters to us.
Whether it’s a suggestion for a new product, a website improvement, or a shopping experience comment — we want to hear from you.

Every idea you share helps us grow, innovate, and serve you better.
You can email feedback@hyperward.shop or simply fill out the Feedback Form on our website.

We read every submission carefully and use your insights to shape our next collections, improve user experience, and strengthen customer satisfaction.

XII. Our Promise of Security and Trust

We know that shopping online requires confidence in the brand you’re buying from. That’s why we partner with Stripe, one of the world’s most secure and reliable payment processors.

Our website uses SSL encryption, ensuring that your personal data and payment information remain protected at all times.

Additionally:

  • We never share your personal information with third parties.

  • All transactions are monitored for safety and compliance.

  • Refunds are processed promptly and transparently.

When you reach out to us, your privacy and security are always guaranteed.

XIII. Global Presence, Local Care

Even though we serve customers worldwide, we remain deeply connected to each individual.
Every customer receives the same care, attention, and respect — whether they’re in New York, Tokyo, London, or Sydney.

Our international shipping partners help us reach your doorstep faster, while our support team ensures your experience remains smooth no matter where you live.

Hyperward’s global vision is built on local understanding — we value the diversity and individuality of every customer community we serve.

XIV. How We Build Long-Term Relationships

Our goal isn’t just to make a sale — it’s to build a lifelong relationship of trust and satisfaction.
We focus on understanding your lifestyle, needs, and preferences, so we can continually evolve to serve you better.

1. Personalized Assistance

Every recommendation and response is tailored to your needs. We don’t use generic templates — we communicate personally and professionally.

2. Loyalty & Rewards

We are developing a customer loyalty program that rewards repeat purchases, referrals, and social engagement — because loyalty deserves appreciation.

3. Long-Term Care

Even after your purchase, our relationship doesn’t end. We follow up, check in, and ensure that every Hyperward product continues to perform and satisfy.

XV. Commitment to Accessibility

We’re committed to making hyperward.shop accessible to everyone.
If you experience any difficulty navigating our website, please contact access@hyperward.shop, and we’ll take steps to make your experience smoother.

We continuously update our design and functionality to meet modern web accessibility standards, ensuring inclusivity for all users.

XVI. Final Message: Let’s Stay Connected

At Hyperward LLC, communication isn’t just about answering questions — it’s about creating meaningful connections.
We want every customer to feel valued, heard, and appreciated.

Whether you’re shopping your first pair of leggings or exploring our latest sports bag collection, we’re always here to help you along the way.

Reach out. We’re listening.
Because at Hyperward, your experience matters as much as your performance.

Thank you for choosing Hyperward LLC — where innovation meets trust, and every message matters.

Hyperward LLC
📍 30 N Gould St Ste N, Sheridan, WY 82801, USA
📞 +84 904 486 769
📧 nbigbill@gmail.com
🌐 hyperward.shop