Refund and Return Policy

I. Introduction: Our Promise of Satisfaction and Transparency

At Hyperward LLC, your satisfaction is not just a priority — it’s a commitment we take seriously. We strive to ensure that every customer is completely happy with their purchase. From our carefully designed sportswear to our reliable delivery and secure payment system, every step of your shopping journey is crafted to be smooth, fair, and worry-free.

However, we understand that sometimes things may not go as planned — the size might not fit perfectly, the color might differ slightly, or you might simply change your mind. That’s why we have established a clear, fair, and transparent Refund and Return Policy to make your experience as simple and stress-free as possible.

All returns and refunds at Hyperward LLC are processed through Stripe, ensuring that every transaction remains secure, verified, and fully traceable from start to finish. Our refund system is built around integrity, efficiency, and customer trust — because you deserve complete confidence when shopping with us.

II. General Policy Overview

This Refund and Return Policy explains how Hyperward LLC handles product returns, refunds, exchanges, and related situations. It applies to all purchases made directly through our official website: https://hyperward.shop.

We recommend all customers carefully read the policy before making a purchase. By placing an order, you agree to our refund and return terms as outlined below.

Our policy is built upon three guiding principles:

  1. Transparency – We clearly explain every step of the refund and return process.

  2. Fairness – We treat every request with equal consideration, regardless of order size or location.

  3. Security – Every refund is processed through Stripe, guaranteeing protection for your funds and personal data.

III. Eligibility for Returns

To ensure consistency and fairness, items may be eligible for a return under the following conditions:

  1. Return Window: You must request a return within 30 calendar days of receiving your order.

  2. Item Condition: Products must be unused, unwashed, and in their original packaging with tags still attached.

  3. Proof of Purchase: You must provide a valid order number or receipt.

  4. Return Authorization: All returns require prior approval from our customer service team. Unauthorized returns may not be accepted or refunded.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Sports bras

  • Swimwear

  • Underwear and socks

  • Discounted or clearance items

However, if you receive a defective or damaged item, these restrictions do not apply — we will gladly replace or refund it.

IV. How to Request a Return

We’ve made the return process simple and efficient. Follow the steps below:

Step 1: Contact Our Support Team

Email us at nbigbill@gmail.com or call +84 904 486 769 with the subject line “Return Request.”
Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return (e.g., size issue, defective item, wrong product received)

  • Photos of the item, if applicable

Our team will review your request within 24–48 business hours and provide return authorization along with detailed instructions.

Step 2: Ship the Product Back

Once your return is approved, carefully repackage the item in its original packaging and send it to the address provided by our support team.

Please note:

  • You are responsible for the return shipping cost unless the return is due to our error (e.g., wrong or defective item).

  • We recommend using a trackable shipping service to ensure safe delivery of the returned item.

Step 3: Confirmation and Refund Processing

After receiving and inspecting your returned item, we’ll send you a confirmation email. If approved, your refund will be processed through Stripe to your original payment method within 3–7 business days.

V. Conditions for Refunds

Refunds will only be issued when all of the following conditions are met:

  1. The item is returned in original condition.

  2. The return request was submitted within the 30-day window.

  3. Proof of purchase was provided.

  4. The return was authorized by Hyperward LLC.

If an item shows signs of wear, use, or damage not caused by our team, the return may be declined or subject to a partial refund at our discretion.

VI. Refund Process Through Stripe

1. Secure and Transparent Refunds

All refunds are handled securely via Stripe, the same payment gateway used for checkout. This ensures that funds are returned safely and efficiently to the same account used for the original transaction.

Stripe provides full transparency, meaning both Hyperward LLC and the customer can track the refund status in real time.

2. Refund Timeline

Once a refund is approved, Stripe processes it within 3–7 business days. Depending on your financial institution, it might take slightly longer for the amount to reflect in your account.

We always send you an email notification confirming that your refund has been initiated and completed.

3. Partial Refunds

If a return includes multiple items, and only some are eligible, we will issue a partial refund corresponding to the returned items. The amount will be visible in your Stripe receipt.

VII. Exchange Policy

If you would like to exchange a product for a different size, color, or model, you can request an exchange instead of a refund.

The exchange policy follows the same conditions as our return policy. We will ship your replacement item once we receive and verify the original item.

In case your desired product is out of stock, we’ll issue a full refund instead.

VIII. Damaged or Defective Products

We take pride in delivering high-quality items that meet the expectations of our customers. However, if your order arrives damaged or defective, please contact us immediately.

How to Proceed:

  1. Take clear photos of the defect or damage.

  2. Email the photos and your order number to nbigbill@gmail.com within 7 days of receiving the product.

  3. Our team will review and approve a replacement or full refund.

All defective product claims are prioritized, and no return shipping fees will be charged in such cases.

IX. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Double-check your bank account or card statement.

  2. Contact your credit card company or bank — some financial institutions take longer to process refunds.

  3. If the issue persists, contact our support team for assistance.

Since all refunds are processed through Stripe, we can trace your transaction and provide a detailed status update.

X. Order Cancellations

You can cancel your order within 12 hours of purchase before it is processed for shipment. Simply email us at nbigbill@gmail.com with your order details.

If the order has already been shipped, please wait until it arrives and then follow the return process described above.

In such cases, shipping costs may not be refundable.

XI. Shipping and Return Costs

  • Customer Responsibility: Unless the return is due to an error on our part, customers are responsible for the cost of return shipping.

  • Company Responsibility: If you received the wrong or damaged product, Hyperward LLC will cover all return shipping costs and provide a free replacement.

We aim to make every situation fair and balanced — no hidden charges, no complicated forms, and no unnecessary delays.

XII. International Returns

We proudly serve customers across the globe. However, international returns may take longer due to customs processing and shipping distances.

Please note:

  • You are responsible for all international return shipping fees, customs duties, or import taxes.

  • Refunds will still be processed via Stripe in USD (U.S. Dollars), ensuring consistency and security.

XIII. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The return was requested after the 30-day period.

  • The product has been used, washed, or damaged after delivery.

  • The product was on final sale or marked as “non-returnable.”

  • The return was made without prior authorization.

We encourage customers to carefully review product descriptions, size charts, and images before completing their orders to minimize return issues.

XIV. Customer Support and Assistance

If you have questions or need assistance regarding your refund or return, our support team is always ready to help.

📧 Email: nbigbill@gmail.com
📞 Phone: +84 904 486 769
🌐 Website: https://hyperward.shop

Our friendly and knowledgeable staff will guide you through each step of the process and ensure your issue is resolved promptly.

XV. Our Philosophy: Fairness and Trust in Every Transaction

At Hyperward LLC, we view every refund or return not as a setback, but as an opportunity to strengthen customer trust. We believe in ethical business practices, open communication, and full transparency at every stage of your purchase journey.

We recognize that online shopping involves a degree of uncertainty — that’s why we go above and beyond to ensure your investment in our products feels safe, respected, and appreciated.

Every refund request is handled with care and fairness, reflecting our deep respect for every customer who chooses Hyperward.

XVI. Continuous Improvement

We constantly review and enhance our Refund and Return Policy to align with international e-commerce standards and Stripe’s evolving capabilities.

As our company grows, we remain committed to improving:

  • Processing speed

  • Customer experience

  • Return tracking efficiency

  • Global accessibility

Our mission is to ensure every customer — from the U.S. to anywhere in the world — can shop with confidence, knowing that their satisfaction is protected by a trusted, reliable system.

XVII. Final Words: Shop with Confidence

When you shop at Hyperward LLC, you’re not just buying sportswear — you’re joining a community that values quality, integrity, and customer care.

Our Refund and Return Policy, powered by Stripe’s secure infrastructure, guarantees that every payment and refund is handled with transparency and precision.

We are here to make sure your experience with Hyperward is nothing short of exceptional — from the moment you place your order to the day your refund is completed, if ever needed.

Thank you for trusting Hyperward LLC — where performance, design, and customer satisfaction come together to redefine modern sportswear shopping.