Shipping Policy

At Hyperward LLC, we are committed to ensuring that your order is delivered quickly, safely, and efficiently — whether you’re in the United States or across the globe. This Shipping Policy explains how we process, ship, and deliver all orders placed on our official website: https://hyperward.shop.

1. Order Processing Time

Once your order is placed and payment has been successfully processed via Stripe, we begin preparing your items for shipment.

  • Processing time: 1–3 business days

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email once your order is ready for shipment, including your tracking number.

Please note that processing time may vary during high-demand seasons or promotional periods, but we always work diligently to ship orders as quickly as possible.

2. Shipping Destinations

Hyperward LLC proudly ships both domestically within the United States and internationally.
We partner with trusted logistics and courier services to ensure timely and safe delivery to every customer.

Domestic Shipping (United States)

We offer nationwide delivery to all 50 U.S. states, including rural and APO/FPO addresses.

International Shipping

We ship to most countries around the world 🌍.
Delivery times and customs regulations vary by region. If your country is not available at checkout, please contact us directly at nbigbill@gmail.com, and we will do our best to assist.

3. Estimated Delivery Times

Delivery time depends on your location and chosen shipping method.

Region Estimated Delivery Time
United States 5–10 business days
Canada 7–14 business days
Europe 10–18 business days
Asia & Oceania 10–20 business days
Rest of the World 15–25 business days

⏱️ Please note: Delivery times may vary due to customs clearance, local holidays, or unforeseen logistics delays.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes:

  • Tracking number

  • Courier details

  • Estimated delivery date

You can use the tracking number to monitor your package’s journey in real time.

If you don’t receive your tracking number within 3 days after placing your order, please check your spam folder or contact us at nbigbill@gmail.com.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Package weight and size

  • Selected shipping method

You will always see the final shipping cost before confirming your payment.
Hyperward LLC occasionally offers free shipping promotions — stay tuned for updates on our website and official social media.

6. Customs, Duties, and Taxes

For international orders, your package may be subject to import duties, customs fees, or taxes imposed by your country’s authorities.

  • These charges are not included in the product or shipping price.

  • Customers are responsible for paying any additional fees required by local customs.

  • Customs policies vary by country; please contact your local customs office for more information.

Hyperward LLC is not responsible for delays caused by customs inspections or additional charges.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete before confirming your order.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information.

If you realize that your shipping address was entered incorrectly, contact us immediately at nbigbill@gmail.com.
We will make every effort to update your order before shipment.

8. Lost or Delayed Packages

While we strive to deliver every order on time, shipping delays can occasionally occur due to factors beyond our control (e.g., courier issues, weather, customs delays).

If your order appears delayed or has not arrived within the expected time frame:

  1. Check your tracking number for updates.

  2. Contact the courier service handling your package.

  3. If you still need assistance, email us at nbigbill@gmail.com, and we will help track your package and find a solution.

If your package is confirmed lost after investigation, we will either resend your order or issue a full refund through Stripe.

9. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at nbigbill@gmail.com with clear photos of:

  • The damaged item(s)

  • The packaging (including shipping label)

Once verified, we will provide a replacement or a refund at no extra cost to you.

10. Multiple Shipments

In some cases, your order may be split into multiple shipments (for example, if items are shipped from different warehouses).
If this occurs, you will receive separate tracking numbers for each parcel.
No additional shipping fees will be charged for split deliveries.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to incorrect address, unavailability, or refusal to accept the package:

  • The courier may attempt redelivery or hold the package at a local facility.

  • If the package is returned to us, we can reship it after collecting a new shipping fee.

We strongly recommend monitoring your tracking status regularly to avoid missed deliveries.

12. Order Status and Support

To check your order status at any time:

  • Log in to your Hyperward LLC account (if registered)

  • Use the tracking number provided in your confirmation email

  • Or contact our customer service at nbigbill@gmail.com

Our support team typically responds within 24 hours (business days).

13. Pre-Orders and Backorders

Occasionally, we may offer pre-order or backorder items that are temporarily out of stock but expected to restock soon.

  • Estimated shipping dates will be clearly mentioned on the product page.

  • You’ll be notified via email if there are any changes to the estimated delivery timeframe.

We appreciate your patience and promise to deliver as soon as stock becomes available.

14. Delivery Confirmation

Once an order is marked as “Delivered” by the carrier, it is considered successfully delivered to the address provided.
If you cannot locate your package, please check with:

  • Household members

  • Neighbors

  • Local postal office

If you still cannot find it, contact us at nbigbill@gmail.com, and we’ll work with the courier to investigate further.

15. Contact Information

If you have any questions about our Shipping Policy or need help with your order, please contact us:

📧 Email: nbigbill@gmail.com
📍 Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
🌐 Website: https://hyperward.shop
📞 Phone: +84 904 486 769

Our mission is to make every delivery smooth, transparent, and worry-free — from our warehouse to your doorstep.

Hyperward LLC — Fast, Reliable, and Global.

We ship quality with care, backed by integrity and supported by Stripe-secured transactions.
Every order is handled with precision so you can enjoy your favorite sportswear with confidence and style.